Step into a rewarding role as a Guest Services Agent at Germain Hotels, where your mantra will be service excellence. Show curiosity and attentiveness to elevate guest experiences each day. As the face of our establishment, this position focuses on managing check-in and check-out services, responding to guest requests with creativity and care, and addressing issues proactively.

Your ability to work collaboratively with different departments will ensure our guests receive the personalized experiences they deserve. Key Responsibilities:

- Handle guest check-in and check-out procedures efficiently
- Respond courteously to all guest inquiries and concerns
- Resolve guest issues with a focus on satisfaction
- Work alongside other departments for relevant information
- Verify and detail guest arrivals and departures smoothly

Requirements:

- Diploma in Hospitality preferred
- Robust written and oral communication skills
- Customer-service oriented with a positive mindset
- Able to manage difficult situations professionally
- Computer skills, OPERA PMS experience is an asset

Bring your customer focus to Germain Hotels and help create memorable experiences!

📌 Guest Services Agent Role at Germain Hotels (Toronto)
🏢 Germain Hotels group
📍 Toronto