Join Brookstreet as a Guest Services Partner and provide exceptional service to our guests. This full-time role requires expertise in Front Office operations and a commitment to guest satisfaction. As a Guest Services Partner at Brookstreet, you will leverage your two years of experience in hospitality to enhance guest interactions.

Your responsibilities will include resolving guest feedback, monitoring room inventory, and ensuring a high level of professionalism.

Key skills include communication, organization, and proficiency in Microsoft Office and Opera Cloud. Key Responsibilities:

- Resolve guest feedback adhering to service standards
- Maintain a professional demeanor during interactions
- Work closely with the Reservations team on guest needs
- Stay informed on VIP guests and special requests
- Take on special duties for smooth operations

Requirements:

- At least 2 years in Front Office operations
- Knowledge of Opera Cloud preferred
- Strong verbal and written communication skills
- Comfortable managing cash and floats
- Flexibility to work diverse shifts, including overnights

Deliver outstanding service at Brookstreet and contribute to a memorable guest experience.

📌 Guest Services Partner at Brookstreet (Ottawa)
🏢 Brookstreet Hotel
📍 Ottawa