Become a key player at Big Bus Tours as a Guest Service Specialist in Downtown Vancouver. This role focuses on guest engagements, booking management, and delivering stellar service in a busy environment. As part of our Reservations team, the Guest Service Specialist position is ideal for customer-oriented individuals who thrive in rapid-paced settings.

You will manage inquiries, reservations, and provide accurate information about our tours. Your skill in building relationships will be critical in supporting our operations effectively. Key Responsibilities:

- Manage digital bookings and inquiries for tours and experiences
- Ensure excellent phone coverage and response to guest concerns
- Deliver personalized service by establishing client rapport




- Oversee reservations through platforms like Viator and Expedia
- Work collaboratively with the Dispatch team for tour logistics

Requirements:

- Experience in customer service or call centers
- Flexibility to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Administrative skills with attention to detail
- Knowledge of tourism in Vancouver is a plus

Utilize your customer service expertise at Big Bus Tours to enhance the guest experience in Vancouver.

📌 Guest Service Specialist at Big Bus Tours (Vancouver)
🏢 Big Bus Westcoast Sightseeing
📍 Vancouver