Healthcare Patient Watch – Full Time On-Call

Healthcare Patient Watch – On Call

Are you looking for a rewarding opportunity where you can use your communication and customer service skills to make a difference? Join Paladin Security’s Healthcare Division as a Patient Watch Professional.

About the Position

We are seeking reliable, compassionate, and attentive individuals to work at healthcare facilities throughout Calgary and surrounding areas, including hospitals, clinics, and long-term care facilities. Patient Watch Professionals provide continuous observation of assigned patients to help maintain their safety and well-being. This role requires patience, professionalism, robust communication, and the ability to remain calm in challenging situations.

This is an On Call position working a 4 days on, 4 days off rotation, alternating between 2 day shifts and 2 night shifts.

Position Details

- On Call position
- $10.00 per hour when scheduled on call but not dispatched
- $19.00 per hour when dispatched to a site
- 4 days on, 4 days off rotation
- Alternating between 2 day shifts and 2 night shifts
- Security licence is not required

Responsibilities

- Maintain continuous observation of assigned patients.
- Monitor patient behaviour and identify potential safety concerns.
- Communicate patient concerns or changes in behaviour to healthcare staff.
- Respond appropriately to patient needs while maintaining professionalism and compassion.
- Document and report incidents and observations as required.




- Follow site-specific procedures and patient safety protocols.
- Maintain patient confidentiality and treat all individuals with dignity and respect.

Qualifications

- Solid customer service skills and a positive, professional attitude.
- Strong communication and interpersonal skills.
- Compassionate, patient, and respectful.
- Ability to remain calm in stressful or unpredictable situations.
- Strong observation and attention-to-detail skills.
- Adaptable and able to respond appropriately to changing situations.
- Ability to work independently and as part of a team.
- Comfortable working in a physically and emotionally demanding environment.
- Ability to work the required 4 days on, 4 days off rotating day and night schedule.

Nice to Have

- Previous customer service experience.
- Previous healthcare, caregiving, patient support, or security experience.
- First Aid/CPR certification.

Why Join Our Team?

- Great Place To Work Certified™ 2026
- $19.00 per hour when dispatched.
- $10.00 per hour when scheduled on call but not dispatched.
- 24/7 support from experienced Healthcare managers.
- Training and development opportunities.
- Opportunities for growth within Paladin Security.

Ready to Apply?

If you are reliable, compassionate, and committed to helping others, apply today to join Paladin Security’s Healthcare team. Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

#INDCAL

📌 Healthcare Patient Watch – Full Time On-Call (Calgary)
🏢 Paladin Security
📍 Calgary