Become part of Milestone Technologies' IT Help Desk team as a Help Desk Technician. Provide exceptional support to both local and global users while working in a cooperative environment.
Milestone
Technologies is seeking a skilled Help Desk Technician to address technical issues efficiently while enhancing customer service. This role entails supporting both Mac and PC environments, troubleshooting network connectivity issues, and educating end users about hardware and software solutions. You'll work Monday through Friday during standard business hours and have opportunities for teamwork and process improvement. Key Responsibilities:
- Provide hardware and software support remotely and onsite
- Troubleshoot complex user requests and issues
- Resolve network connectivity problems for end users
- Perform break/fix tasks and remote installations
- Lead ticket processes and coach fellow technicians
Requirements:
- Minimum 1+ years in a Help Desk role
- Proficient in Mac OS and troubleshooting
- Familiar with collaboration tools like Slack and Teams
- Knowledge of Microsoft Exchange or Google Admin
- Ability to demonstrate empathy and communication skills
Deliver top-notch support and enhance user satisfaction at Milestone Technologies as a Help Desk Technician.
📌 Help Desk Technician at Milestone Technologies (Montreal)
🏢 Milestone Technologies
📍 Montreal
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