Elevate your career as a Technical Support Engineer within our critical 24/7 support structure. Ensure clients receive exceptional assistance through your innovative problem-solving and communication skills.

As a crucial team member, you will focus on diagnosing complex technical challenges while maintaining a strong connection with our R&D; department. Your commitment to customer service, coupled with an in-depth understanding of Nokia's sophisticated products, will drive resolutions and enhance customer satisfaction.

Key Responsibilities:



• Deliver advanced support and product expertise to clients • Resolve complex technical issues creatively • Collaborate with R&D; on escalated customer concerns • Document and analyze support activities for improvements • Mentor less experienced peers in best practices

Requirements: • Bachelor's degree in a relevant field preferred • At least 3 years of experience in technical support • Exceptional problem-solving and analytical skills • Strong verbal and written communication abilities • Commitment to a versatile on-call schedule

Enhance customer engagement and technical precision with your problem-solving capabilities as part of our esteemed support team. #J-18808-Ljbffr

📌 Technical Support Engineer - Customer Focused (Montreal)
🏢 NOKIA
📍 Montreal