Join the Paystone team and build technology that makes an impact! We’re looking for a remote Hotfix (Technical Service) Developer who is curious, analytical, and ready to jump into complex technical challenges. The Hotfix team is responsible for delivering urgent, high-impact fixes for enterprise clients.

The Hotfix

Developer ensures client issues are investigated, resolved, and deployed quickly while maintaining data integrity and minimizing risk. Investigate and resolve urgent production issues raised by Success, Support, Project or Account Management. Write and execute SQL queries for data corrections, imports, exports, and reporting fixes.

Perform root-cause analysis on transactional data, logs, and system behaviors. Read and understand the PHP/Symfony codebase to troubleshoot issues and confirm system logic. Build and run custom scripts (PHP, SQL) for bulk updates, data migrations, or exports.

Collaborate with cross-functional teams (Support, Success, Account Management, Core, etc.) Document fixes thoroughly in Jira, including logic, risks, and testing steps. Participate in Hotfix sprint planning, standups, and reviews. Assist in maintaining and improving Hotfix workflows, documentation, and best practices.

Provide proactive communication on ticket progress, risks, and blockers. 2-4 years of experience in software development, technical support engineering, or a developer-facing technical role. ~ Strong SQL skills (queries, updates, imports/exports, data validation). ~ Solid understanding of debugging and troubleshooting transactional or log-based systems. ~ Proficiency in PHP and familiarity with the Symfony framework. ~ Experience with Git workflows and deployment pipelines.



~ Familiarity with tools such as MySQL Workbench, Docker, and Graylog (or similar logging tools). ~ Transparent written and verbal communication skills, especially when working with non-technical stakeholders. ~ Professional fluency in English, both written and spoken, with the ability to communicate clearly and effectively with technical and non-technical stakeholders.

Experience building or maintaining exports, reporting tools, or custom client scripts. Familiarity with ACH (Automated Clearing House) processing. Prior experience in client-facing support, success, or technical troubleshooting.

Experience documenting technical fixes for non-technical audiences Compensation tied to market data Flexible Time-off By joining Paystone, you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth. By helping our clients create better experiences for their customers, and in turn, motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.

Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.** #

📌 Hotfix (Technical Service) Developer (Edmonton)
🏢 Visa Hunt
📍 Edmonton