Join Jonas Software as a Hybrid Bilingual Support Specialist focusing on technical customer service. Use your French and English skills to assist customers and resolve issues effectively. In this Tier 1 role based in North York, you will troubleshoot and address both simple and complex technical problems.

Your responsibilities include documenting customer interactions, ensuring timely follow-ups, and upholding service level standards. You’ll play a crucial role in customer satisfaction while staying updated on our evolving products. Key Responsibilities:

- Assist customers via phone, email, and chat in both languages
- Troubleshoot common product and application issues
- Collect detailed information for effective ticket management
- Guide customers through product education and issue resolution
- Escalate instances requiring advanced support

Requirements:

- Bilingual in English and French
- At least 2 years in SaaS technical support
- Experience with ticketing systems (e.g., Zoho)
- Understanding of SQL databases and Linux
- Strong problem-solving abilities and communication skills

Leverage your bilingual capabilities to support customers with Jonas Software in a hybrid setting.

📌 Hybrid Bilingual Support Specialist at Jonas Software (Saint-André, Quebec)
🏢 Jonas Software
📍 Saint-André, Quebec