Kickstart your IT career at Rival Group in Toronto as a Junior Helpdesk Support, where you will assist employees with tech challenges. Embrace a hybrid model with 3 days in-office. In this full-time role, you will report directly to the IT leadership team and work collaboratively to keep the tech workplace running smoothly. Your support will focus on hardware, software, and account-related issues while prioritizing employee satisfaction and system efficiency. Key Responsibilities:

- Resolve helpdesk tickets for Mac and Windows devices
- Facilitate employee onboarding with tech setups
- Use NinjaOne for endpoint management and ticketing
- Clearly document and escalate complex issues
- Assist with day-to-day security issues and connectivity

Requirements:

- Up to 2 years in related IT support roles
- Basic understanding of core networking concepts
- Excellent communication and customer support skills
- Ability to document work accurately and stay organized
- Willing to learn and adapt to new technologies

Be part of a meaningful tech support journey at Rival Group, enhancing employee productivity every day.

📌 Hybrid Junior Helpdesk Support Position (Toronto)
🏢 Rival Technologies
📍 Toronto