Healthcare documentation is broken. In just one year, we’ve scaled to support tens of thousands of clinicians across more than a million patient visits.

Location: Remote, based in Canada (PST hours) Compensation: CAD $80,000 - $90,000 First-Line Support — Own the front door for clinicians, staff, and admins via Zendesk (email, chat, tickets, phone). You're often the first voice a frustrated user hears mid-shift, that responsibility shapes how you show up every day.

Operational

Troubleshooting — Resolve the full range of day-to-day issues: password resets, audio file transfers, app restarts, login errors, and account configuration.

Technical

Escalation — Identify, document, and elevate product issues to engineering with enough context to accelerate resolution. Maintain response quality even when the queue is heavy.

Clinician

Empathy — Support users who are time-pressured, non-technical, and often mid-patient-care when something breaks. Patience, tone, and the ability to de-escalate matter as much as your technical skills. Partner with the Customer Success team to deliver a consistent, proactive support experience, especially across our enterprise agency clients.

The non-negotiable bar:



You have direct experience supporting non-technical end users in a high-volume environment and you're genuinely good at it. You've worked a support queue before, you know what good triage looks like. 3+ years in technical customer support or a client-facing role, ideally in healthtech or healthcare SaaS ~ Communication range — you can translate a technical issue into plain language for a nurse on a time crunch without making them feel talked down to ~ This role is for someone who has flexibility and is open to working Canada/US statutory holidays.

Bonus Points For

Experience supporting an AI or voice-based product Early-stage team with huge ownership opportunities Fast-growing customer base and real-world impact Work closely with product and engineering teams to shape the user experience Remote opportunity, cooperative culture, and meaningful work Initial Phone Screen Final Round + Virtual Meet and Greet! If you’re passionate about building high-impact products that solve real-world problems, we’d love to hear from you. #

📌 IMMEDIATE HIRE - Client / Customer Service Rep (Mississauga)
🏢 Nestmed
📍 Mississauga