Drive customer relationship excellence with Alberta Blue Cross as a CRM Practice & Enablement Lead. This pivotal role centers on embedding CRM practices across teams and enhancing customer interactions. As a CRM Practice & Enablement Lead, you will champion effective CRM strategies across Sales, Service, and Marketing departments.

You’ll also monitor CRM adoption and translate insights into actionable recommendations. This role fosters a culture of continuous improvement by partnering with various teams to improve data quality and customer understanding. Key Responsibilities:
Champion CRM practices across customer-facing teams
Embed CRM into daily business processes
Monitor adoption and data quality for improvements
Provide insights and feedback to support leaders
Develop guidance and resources for consistent CRM use Requirements:
Experience in CRM or customer experience roles
Robust skills in facilitation and relationship building
Ability to analyze CRM data trends
Knowledge of Microsoft Dynamics 365 is an asset
Proven experience in sales, service, or process improvement Leverage your CRM expertise to enhance customer experiences and improve team alignment at Alberta Blue Cross.

📌 Crm Enablement Lead At Alberta Blue Cross Edmonton (Canada)
🏢 Abc Benefits
📍 Canada