Join Ingram Micro as a Senior Manager in Technical Engineering, based in Mississauga, Ontario, with a hybrid work model. Lead support strategies within the Microsoft ecosystem. This leadership position requires a proactive individual who will manage the Microsoft support partnership from contract creation to performance assessment.
You will oversee a global team and implement effective escalation and governance frameworks. Solid experience in managing technical support within the Microsoft landscape is crucial to excel in this role. Key Responsibilities:
- Directly manage Microsoft support contracts and obligations
- Define key SLAs and performance success metrics
- Create and manage escalation paths and accountability processes
- Build and nurture a high-performing support team
- Drive collaboration with various internal stakeholders
Requirements:
- Degree in Information Technology or related disciplines
- 8-10 years of experience in vendor and support management
- At least 5 years in a leadership capacity
- Extensive knowledge of Microsoft partnership operations
- Proficiency in managing escalations under pressure
Shape the future of technology support at Ingram Micro in Mississauga with your leadership.