Join Ingram Micro as a Senior Manager in Technical Engineering, based in Mississauga, Ontario, with a hybrid work model. Lead support strategies within the Microsoft ecosystem. This leadership position requires a proactive individual who will manage the Microsoft support partnership from contract creation to performance assessment.
You will oversee a global team and implement effective escalation and governance frameworks. Solid experience in managing technical support within the Microsoft landscape is crucial to excel in this role. Directly manage Microsoft support contracts and obligations
- Define key SLAs and performance success metrics
- Create and manage escalation paths and accountability processes
- Degree in Information Technology or related disciplines
- 8-10 years of experience in vendor and support management
- Extensive knowledge of Microsoft partnership operations
- Proficiency in managing escalations under pressure