Job Title: Inside Sales Coordinator – Eastern Canada Manager Key Accounts Possess excellent customer service skills, robust communication skills, positive attitude, punctuality, accountability, honesty/integrity. ~Should be able to read and write fluently in both English and French. ~Must be able to effectively communicate in written and verbal form with co-workers, supervisor, management, and customers. ~Ability and willingness to travel to YCH’s home office in Yakima, WA, as required by the needs of the position. ~Possess a strong work ethic to positively contribute to the company’s mission, vision, values and environmental policy and quality policy. ~Must be proficient in Microsoft Office (Excel, Word and Outlook). ~Must be able to learn ERP systems to perform data entry & print reports. ~Ability to provide customer support via phone and email. ~The purpose of this position is to provide accurate and timely customer order fulfillment, and collaborate with the Inside Sales Team to ensure customer needs are met. Strong interdepartmental skills are a must, as this job ties sales, finance, logistics, and other functions to deliver a world-class customer experience. Efficiently process customer orders. ~Must be willing to help cover for team members when they are out of office.



~Continuously update customer information within assigned sales region regarding openings/closing of customer locations, change of ownership or sales contact and addresses or billing information. ~Work in conjunction with Inside Sales Team members to resolve customer issues. ~Work in conjunction with Finance Department to update account status and information as well as communicate to customers regarding Finance concerns. ~Inform customers of the status of shipments and/or issues with accounts, product, etc. ~Confer with Inside Sales Manager or other personnel to assess progress and discuss needed changes ~Continuously look for ways to improve process efficiency and notify Inside Sales Manager of observations and recommendations. ~Ensure that company safety policies as well as federal, state and local safety and environmental regulations are observed. ~Must have a complete understanding of company’s policies, Employee Handbook, SOPs, QPs, EPs, HACCP and cGMP that pertain to their department to ensure quality, safety, efficiency and sustainability. ~Must adhere to all company policies. ~Examine documents, materials, and products and monitor work processes to assess completeness, accuracy and conformance to standards and specifications. ~

📌 Inside Sales Coordinator - Eastern Canada (Montreal)
🏢 Yakima Chief Hops
📍 Montreal