Join our vibrant team at City Electric Supply as an Inside Sales and embark on an exciting new career adventure! We're not just another company; we're a family-owned electrical wholesaler with a global reach and a local touch. If you're a friendly, motivated individual who thrives on providing incredible customer service, then we've got the perfect opportunity for you.

At City Electric Supply, we value our employees and offer a comprehensive benefits package that includes medical, dental, and vision insurance, profit sharing, paid time off, and endless internal growth opportunities. As our company continues to expand with over 1,000 branches worldwide (600+ in North America), we're on a mission to add 30-35 branches each year across North America while staying true to our core values.

Position Purpose The Inside Sales position is responsible for delivering a high level of customer service while supporting profitable branch sales growth. The role develops customer relationships, manages orders and quotations, builds product knowledge and works closely with the wider branch team to turn customer requirements into sales. This is a Category 1 role designed to attract and develop employees with a stronger sales and customer-development focus.

What we're looking for:

Customer Service & Sales

- Serve customers at the counter, over the phone, and through email.
- Build and maintain strong relationships with existing and prospective customers.
- Identify opportunities to grow sales through proactive customer engagement.
- Prepare and follow up on quotations.
- Recommend products, solutions, and alternatives that meet customer needs.
- Promote branch inventory, supplier programs, and value-added services.
- Support customer retention and growth initiatives.
- Assist Account Managers with customer opportunities and sales development.




- Follow through on customer inquiries and orders to completion.

Business Development

- Develop a strong understanding of customer buying habits and business needs.
- Identify sales opportunities within existing accounts.
- Support branch initiatives focused on increasing sales and profitability.
- Actively promote strategic product lines and company programs.
- Assist in recovering lost business and developing new customer relationships.

Operations Support

- Process customer orders accurately and efficiently.
- Receive, pick, and prepare customer orders when required.
- Support inventory accuracy through cycle counts and proper stock handling.
- Assist with receiving and put-away of inventory.
- Help maintain a clean, organized, and safe branch environment.
- Support delivery and logistics requirements as needed.

Product Knowledge

- Develop a strong knowledge of electrical products and applications.
- Stay current on new products, promotions, and supplier initiatives.
- Work with suppliers and internal specialists to support customer requirements.
- Provide accurate product information and recommendations.

Team Contribution

- Collaborate effectively with branch personnel and sales teams.
- Support branch goals, KPIs, and profitability targets.
- Contribute to a positive, customer-focused culture.
- Demonstrate ownership, accountability, and continuous improvement.

Performance Expectations

- Success in this role will be measured by:
- Customer satisfaction.




- Sales growth and account development.
- Quote conversion and follow-up activity.
- Accuracy of order processing.
- Inventory and operational compliance.
- Teamwork and support of branch objectives.
- Product knowledge development.
- Branch profitability contribution.

Core Competencies

- Customer Focus
- Sales Mindset
- Communication Skills
- Relationship Building
- Time Management
- Problem Solving
- Accountability
- Teamwork
- Adaptability
- Attention to Detail

Experience and Qualifications

- Excellent oral and written communication skills.
- Ability to balance multiple tasks.
- Ambition to grow within the organization.
- Open-minded with a strong customer service focus.
- 1-2 years of work experience is preferred.
- Valid driving licence is preferred.

Physical Requirements This is an active branch-based role that may involve standing, walking, bending, kneeling, stooping and climbing. The employee must be able to lift and move items weighing up to 50 pounds.

Additional Information

This outlines the primary responsibilities of the role. Duties may change as the business evolves, and employees may be asked to support other reasonable branch or company requirements.

Equal Prospect

City Electric Supply is committed to providing equal employment opportunities and maintaining a respectful, inclusive workplace. Reasonable accommodations are available in accordance with applicable Canadian federal and provincial requirements.

We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note only candidates selected for an interview will be contacted.

Pay: $19.00-$21.00 per hour

Expected hours: 40.0 per week

Benefits

- Dental care
- Paid time off
- Vision care

Work Location: In person

📌 Inside Sales (Surrey)
🏢 City Electric Supply
📍 Surrey