Own and deliver the AI roadmap for JOLT’s Global Operations across predictive maintenance, CX automation, and real-time network monitoring Define, prioritise, and ship AI and automation features by translating operational pain points into scalable digital product solutions Embed agentic AI workflows across Operations to shift from reactive to preventative operations Own and lead Global Supply Chain and Customer Experience, setting strategy, leading a small team, owning KPIs, and driving continuous improvement Lead supply chain planning, ordering, storage, and transport for charging, screen equipment, and spare parts Lead driver support through digital and contact centre channels Drive operational excellence and best practices across global markets by influencing local Operations Managers Own Global Operations and Maintenance SOPs and operating cadence Drive continuous improvement projects across global markets Collaborate with Digital Product and Software Engineering to build JOLT’s Agentic Operations ecosystem Requirements

Demonstrated track record of building or owning AI/automation products in an operational context (supply chain, field ops, CX, or logistics) Experience influencing and leading operational teams, ideally in a global context Commercial and analytical mindset; comfortable with data, KPIs, and ROI-based decision making Industry background in EV charging (CPO), physical infrastructure, Out-of-Home Media,



or Tech hardware preferred Digital Product management experience a plus 5–10+ years in a blend of Operations and Digital Product or Software Engineering Experience leading operations and building or owning the tools that run them, preferably in EV Charging (CPO), Out-of-Home Media, Tech Hardware or Physical Infrastructure Previous experience in a start-up, scale-up, or consulting environment Experience building structure in a fast-paced global environment Core Competencies

Demonstrates expertise in AI and automation product ownership within operational contexts, with a strong focus on supply chain management and customer experience. Proven ability to lead teams, drive continuous improvement, and influence operational excellence in a global environment. Highest-signal resume keywords

AI Product Ownership Supply Chain Management Digital Product Management Operational Leadership Data-Driven Decision Making Hard Skills

AI Roadmap Development Predictive Maintenance CX Automation Real-Time Network Monitoring KPI Management Continuous Improvement Operational Excellence Digital Product Solutions Data Analysis ROI-Based Decision Making Soft Skills

Team Leadership Influencing Skills Collaboration Strategic Thinking Communication Industry Keywords

EV Charging Physical Infrastructure Out-of-Home Media Tech Hardware Global Operations Operational Context Start-Up Setting Scale-Up Environment Consulting Environment

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📌 Global Head of Operational Excellence – Enablement (Toronto)
🏢 Jobtailor
📍 Toronto