Kickstart your IT career at Rival Group in Toronto as a Junior Helpdesk Support, where you will assist employees with tech challenges. Embrace a hybrid model with 3 days in-office.
In this full time role, you will report directly to the IT leadership team and work collaboratively to keep the tech environment running smoothly. Your support will focus on hardware, software, and account-related issues while prioritizing employee satisfaction and system efficiency.
Key Responsibilities:
• Resolve helpdesk tickets for Mac and Windows devices
• Facilitate employee onboarding with tech setups
• Use NinjaOne for endpoint management and ticketing
• Clearly document and escalate complex issues
• Assist with day-to-day security issues and connectivity
Requirements:
• Up to 2 years in related IT support roles
• Basic understanding of core networking concepts
• Excellent communication and customer support skills
• Ability to document work accurately and stay organized
• Willing to learn and adapt to new technologies
Be part of a meaningful tech support journey at Rival Group, enhancing employee productivity every day.
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📌 Hybrid Junior Helpdesk Support Position (Toronto)
🏢 Rival Technologies
📍 Toronto