Elevate your career as a Cyber Service Management & Analytics Specialist focused on enhancing IT service processes. Leverage data, incident management, and performance analytics to drive improvements across energetic Cyber platforms. This pivotal role requires a robust background in IT Service Management, emphasizing Incident, Problem, Change, and Service Management.

You will serve as a bridge among Cyber Engineering, Operations, and key stakeholders, improving governance and operational stability while ensuring compliance with various standards. Your analytical skills will be crucial in identifying trends and providing actionable recommendations. Key Responsibilities:
Coordinate ITSM activities across Cyber and IAM platforms
Monitor operational metrics and identify key improvement opportunities




Develop dashboards and reporting insights using Power BI and Excel
Drive cross-functional initiatives with diverse teams
Support audit and compliance activities through effective documentation Requirements:
Solid IT Service Management knowledge
Experience with ServiceNow or similar ITSM platforms
Proficiency in analytics tools like Power BI and Excel
Excellent communication skills for stakeholder engagement
Ability to manage multiple projects effectively Enhance service performance and operational efficiency by mastering key analytics and ITSM practices in this role.

📌 Cyber It Service Management Specialist Montreal
🏢 Randstad Enterprise
📍 Montreal