Join Ooma's team as a Technical Support Analyst for the Enterprise division. This role requires expert customer interaction and technical assistance during Wednesday to Sunday shifts.
As the first line of support for Ooma's clients, you will resolve Tier 1 technical issues while ensuring the highest level of service. This position is designed for individuals who are eager to learn and possess a keen interest in technology and customer service. You will be tasked with enhancing user engagement on Ooma's platform and providing assistance with troubleshooting and escalations.
Key Responsibilities: • Troubleshoot IP Telephony anomalies effectively • Guide customers to optimize Ooma's platform • Handle account inquiries professionally • Follow up on support requests consistently • Support on-call rotations during evenings and weekends
Requirements: • Fluent in French or Québécois is a must • Prior Tier 1 support experience is advantageous • Solid tech aptitude and learning willingness • Excellent verbal and written communication skills • Ability to multitask and adapt quickly
Become a key player in ensuring Ooma's clients receive exemplary support and service. #J-18808-Ljbffr
📌 Technical Support Analyst at Ooma (Winnipeg)
🏢 Ooma
📍 Winnipeg
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.