Advance your career with Citi as an Intermediate Bilingual Client Services Analyst, where you will resolve client issues and enhance customer experiences in both French and English. This dynamic full time role focuses on client relations and problem-solving. You will have the opportunity to manage high-profile client portfolios and support your team through coaching and effective issue resolution.

Your analytical capabilities and communication skills will be crucial in developing client relationships and implementing solutions to improve service efficiency. Key Responsibilities:

- Handle high-profile client queries professionally
- Provide support and training to the team
- Keep clients informed about system issues
- Analyze problems and coordinate with internal teams
- Engage in initiatives to improve client experience

Requirements:

- A minimum of 2 years in customer service roles
- Proficiency in both French and English
- Excellent project management abilities
- Strong communication skills with stakeholders
- Bachelor’s degree or equivalent experience

Bring your expertise in client services and bilingual skills to the forefront at Citi.

📌 Intermediate Bilingual Client Analyst (Mississauga)
🏢 Citi
📍 Mississauga