Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Nous favorisons une culture d'apprentissage qui vous permettra de développer de nouvelles compétences et de progresser dans votre carrière. Flexspring est le principal expert en intégration de données pour les applications RH.

Nous travaillons avec divers clients pour concevoir des intégrations personnalisées qui répondent à leurs besoins spécifiques en matière de RH. Flexspring is the leading expert in data integration for HR applications. The IT Operations role is to oversee the configuration, deployment, and daily operation of the internal IT systems and hardware used by the company’s employees.

While the Cloud Engineering team manages the infrastructure for our cloud-based solution, the IT Ops Specialist is responsible for the internal corporate environment. This role focuses on providing exceptional technical support, managing corporate devices (including provisioning), and ensuring a secure, productive IT experience for all employees from their first day to their last. Manage the IT onboarding and offboarding processes, including account creation, license allocation, and access configuration.

Configure, deploy, and maintain corporate laptops (Windows, Linux, and Mac), peripherals, and mobile devices to ensure employees have the tools they need to succeed.

Administer Google

Workspace and support Google Workspace users Administer Office 365 and support users (Teams, Outlook, etc) Maintain a rigorous and accurate inventory of all corporate IT assets and hardware lifecycle. Act as the primary point of contact for employee technical requests (Helpdesk)



using Jira Service Management (JSM). Diagnose and resolve hardware, software, and corporate network issues promptly and courteously.

Administer

JumpCloud for identity, access, and device management across both PC and Mac fleets to automate device setup, policies, and OS updates. Enforce corporate endpoint security policies and conduct continuous auditing of all laptops using Elastic Security and Elastic Fleet, ensuring workstations remain compliant with company IT security standards. Create and maintain internal user guides and IT Standard Operating Procedures (SOPs) within Confluence to promote employee autonomy and team knowledge sharing.

Assist in managing on-site IT infrastructure, such as office networking (Wi-Fi, VPN access) and conference room A/V equipment Assist the Cloud Ops team with various tasks when available and necessary. Work from home. Enjoy flexible hours.

Competitive base salary Work with cutting-edge technology in the growing field of data integration. Receive an attractive base salary, enjoy an empowering work culture, and apply your expertise to meaningful work. Collaborate, learn, and grow with a high-performance team.

Support and coaching from some of the most engaging colleagues in the industry Bachelor's degree or College Diploma in Information Technology, Computer Support,



or equivalent experience. ~2-3 years of experience in a technical support, helpdesk, or corporate IT operations role. ~ Strong hands-on experience managing Windows, Linux and macOS operating systems in a corporate environment. ~ Understanding of basic corporate networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi). ~ Familiarity with cloud-based infrastructure services (AWS or equivalent) and database management systems (RDS, MongoDB, Redis, Elastic etc). ~ Solid understanding of core IT security principles, including the CIA triad (Confidentiality, Integrity, Availability). ~ Experience implementing endpoint protection, managing access controls, and patching systems to mitigate vulnerabilities. ~ Strong interpersonal and customer service skills, with the ability to effectively communicate technical concepts to non-technical users. ~ Strong interest for AI tools and how they can be used to improve the effectiveness of the organization’s services Knowledge of ITIL best practices for IT Service Management. PowerShell, Bash, Python) for automating routine internal IT tasks. Relevant IT certifications (e.g., CompTIA A+, Network+, or OS-specific certifications).

Specific experience with JumpCloud is a strong asset, but experience with similar tools is perfectly welcome.

Experience with endpoint security monitoring and auditing tools (knowledge of Elastic Security and Elastic Fleet is highly advantageous). Professional or Native French. Nous favorisons une culture d'apprentissage qui vous permettra de développer de nouvelles compétences et de progresser dans votre carrière.

📌 IT Monitoring Specialist (Montreal)
🏢 Flexspring
📍 Montreal