## ICAT Manager - Performance InfrastructureApply: Richmond Hill-Ontario-Canada: Full time: Posted Yesterday: WD **What you will do**As the IT and Technology Project Manager on the Johnson Controls Public Private Partnership (P3) team, you will be responsible for the delivery of IT and Technology related services for the P3 sites.As an IT Operations Manager reporting to the ICAT Customer Business Director, IT and Technology, the operations manager will be responsible for the IT systems currently deployed at Johnson Controls P3 client sites. Sites will include 7X24 critical care healthcare facilities, court houses, correctional facilities and educational sites. IT technology in the P3 portfolio will involve:CCTV SystemsAccess ControlReal Time System Locating (RTLS)Nurse CallBuilding Automation SystemsDigital SignageNetwork (Wired and Wireless)IT Infrastructure such as servers and SANsDAS (Distributed Antenna Systems)Cyber SecurityThe key requirement for this role is to apply IT best practices to ensure that the systems achieve 99.999% uptime and meet JCI’s contract obligations.**How you will do it**Manage information technology and computer systems by planning, organizing,



controlling and evaluating IT and electronic data operations.Direct a team of IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.Ensure that all IT service incidents are identified and resolved as per the defined service levels.Ensure security of data, network access and backup systems. Ensure that all scheduled maintenance activities are completed on the IT systems.Design, develop, implement and coordinate systems, policies and procedures Prepares and reviews Standard Operating Procedures, written instructions and technical literature for use within the P3 business for IT. Act in alignment with user needs and system functionality to contribute to organizational policy.Manages client expectations and contract service levels to mitigate performance risk.Communicates the specialized nature of this part of the business to the P3 Bid teams, clients, Project Co partners and interfaces with our Operational subcontractor.Provides advanced technical support on ICAT matters to operational teams in an advisory capacity.Participates in technology

📌 Icat Manager - Performance Infrastructure (Richmond Hill)
🏢 YDU JC Air Cond & Ref Inc.- Dubai
📍 Richmond Hill