Join 360insights in Moncton as a Bilingual Customer Care Specialist focused on delivering exceptional support in both French and English. Serve as a vital first point of contact for customer inquiries across multiple channels. This full time role emphasizes customer satisfaction and requires proficiency in French and English.

You will assist consumers and sales associates with their claims in incentive programs, ensuring a smooth resolution of questions via phone, email, and chat. Your contribution is crucial to enhancing the overall customer experience and keeping interactions positive. Key Responsibilities:
Provide exceptional support through phone, email, and live chat
Investigate inquiries and resolve customer issues promptly




Build positive experiences by addressing concerns efficiently
Capture interaction data for service improvement insights
Share feedback to identify trends and enhance processes Requirements:
Bilingual in French and English
Prior experience in customer service across multiple platforms
Solid written and verbal communication skills
Proficiency in Microsoft Office applications
Effective analytical and organizational skills Leverage your bilingual skills to elevate customer satisfaction at 360insights and advance your career in customer care.

📌 Bilingual Customer Care Specialist Moncton
🏢 360insights (Canada
📍 Moncton