Drive innovation in e-commerce and customer care at Indigo, catering to the needs of avid readers and gift seekers. Your expertise will enhance digital shopping experiences. As the Lead Director of E-Commerce and Customer Experience, you will be responsible for shaping growth strategies and optimizing the online customer journey.

This role requires a visionary leader with substantial e-commerce experience and a deep understanding of customer engagement principles. The ideal candidate will work closely with teams across different functions, ensuring an integrated strategy that reflects Indigo’s mission of inspiring reading and fostering joyful gifting. Key Responsibilities:

- Spearhead growth strategies for the e-commerce platform
- Optimize product presentation and customer engagement




- Monitor key performance metrics and adjust strategies accordingly
- Collaborate on SEO and content strategies
- Manage team performance and ongoing development

Requirements:

- Minimum five years leading e-commerce initiatives
- Proven track record in sales and team management
- Robust analytical and metrics-driven decision-making skills
- Excellent communication and collaboration capabilities
- Relevant degree in a related field

Lead your passion for e-commerce and customer experience to make a significant impact at Indigo.

📌 Lead E-Commerce and Customer Experience Director (Toronto)
🏢 indigobooksmusic
📍 Toronto