Join OpenText as a Lead Technical Support Specialist, delivering exceptional service and solutions to enterprise clients. Collaborate in a team-oriented workplace focusing on SAP technical support and VIM product support. As a key player on the Americas Technical Support team, you will leverage your expertise in SAP to tackle complex client issues.

Your role will involve engaging with clients, ensuring satisfaction, and working cross-functionally to deliver timely resolutions. You’ll be part of a high-performing team composed of Senior, Lead, and Principal Technical Specialists, fostering collaboration and excellence. Key Responsibilities:

- Resolve client issues through phone and written support
- Document all client interactions in the database




- Recommend alternatives for issues not related to OpenText products
- Test and validate product issues across environments
- Author technical documentation for Knowledge Center

Requirements:

- 5-10 years of SAP technical support experience
- Strong expertise in SAP R/3 and SAP S/4HANA
- Extensive ABAP development experience
- Strong knowledge of SAP FI and MM modules
- Excellent communication skills for client interaction

Enhance your career by supporting complex technical solutions with OpenText’s dedicated team.

📌 Lead Technical Support Role at OpenText (Richmond Hill)
🏢 opentext
📍 Richmond Hill