Drive contact center transformation as a Bilingual Genesys Cloud Technical Business Systems Analyst based in Toronto. Leverage your expertise in IVR strategy and customer experience optimization in a hybrid role. In this role, you will lead initiatives that modernize contact centers for large enterprises.

This position requires solid hands-on experience with Genesys Cloud and fluency in both French and English. You will work closely with stakeholders to translate requirements and optimize routing strategies, enhancing overall customer journeys. Key Responsibilities:
Lead contact center transformation initiatives for enterprise clients
Facilitate workshops in both French and English
Gather and document business requirements effectively
Design routing, queue, and IVR solutions
Troubleshoot Genesys Cloud issues across customer experiences Requirements:
5+ years in contact center consulting or systems analysis
Proven experience with Genesys Cloud solutions
Robust analytical and troubleshooting capabilities
Fluent in French and English
Preferred experience in financial services Harness your expertise in Genesys Cloud and enhance customer experiences at CONNEX.

📌 Bilingual Genesys Cloud Analyst Toronto Richmond Hill
🏢 Connex Telecommunications
📍 Richmond Hill