Toyota Northwest Edmonton

is currently seeking an

Appointment Coordinator

to join our team of customer focused specialists within our high volume and process-driven Dealership.

Purpose/Summaryof Position:

Handle all incoming service calls and emails for service appointments

Advise and promote recommended scheduled maintenance

Answer customer inquiries, concerns and provide assistance where needed

Input and maintain vehicle/customer information in the computer system

Complete outbound reminder calls and emails to schedule appointments

Identify and elevate customer concerns with the management team usingour process

Purpose/Summaryof Position: Required Qualifications: Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money.

Passionfor delivering a consistently exceptional customer experience

Abilityto multi-task between computer programs, maintaining engagement and rapport with customer on the phone





Energizedby challenges; driven to improve efficiencies, learn and grow

Proactive self-starterwith a desire for accountability

Operateswith the highest level of integrity

Exceptionalinitiative, high energy and positive attitude

Processdriven with impeccable organization and prioritization abilities

Abilityto analyze a problem and provide an effective solution in a quick-pacedenvironment

Impeccablefollow-through and commitment to achieving targeted goals and objectives

Candidates must possess:

Minimum High School Diploma

Post Secondary Education

Preferred Previous customer service/administrative experience required

Experience with Quorum or Dealermine an asset

Why We’re Awesome:

Commitmentto an exceptional employee experience

Employeeand Family Assistance Program

Collaborativework setting, group support and ongoing training

Qualified applicantsare invited to apply with resume and cover letter. #J-18808-Ljbffr

📌 Appointment Coordinator Winnipeg
🏢 CanadaOne Auto Group
📍 Winnipeg