Become a key player at Big Bus Tours as a Guest Service Specialist in Downtown Vancouver. This role focuses on guest engagements, booking management, and delivering stellar service in a busy environment.
As part of our Reservations team, the Guest Service Specialist position is ideal for customer-oriented individuals who thrive in quick-paced settings. You will manage inquiries, reservations, and provide accurate information about our tours. Your skill in building relationships will be critical in supporting our operations effectively.
Key Responsibilities:
• Manage digital bookings and inquiries for tours and experiences
• Ensure excellent phone coverage and response to guest concerns
• Deliver personalized service by establishing client rapport




• Oversee reservations through platforms like Viator and Expedia
• Work collaboratively with the Dispatch team for tour logistics
Requirements:
• Experience in customer service or call centers
• Flexibility to work evenings, weekends, and holidays
• Excellent verbal and written communication skills
• Administrative skills with attention to detail
• Knowledge of tourism in Vancouver is a plus
Utilize your customer service expertise at Big Bus Tours to enhance the guest experience in Vancouver.
#J-18808-Ljbffr

📌 Guest Service Specialist at Big Bus Tours (Vancouver)
🏢 Big Bus Westcoast Sightseeing
📍 Vancouver