Join Capital One Canada as a Customer Resiliency Operations Manager in Toronto. Drive customer-first solutions while leading key operational initiatives. This managerial chance at Capital One Canada is set in downtown Toronto, focusing on enhancing customer experiences during financial difficulties. As part of the Customer Resiliency Operations team, you will oversee a talented group of associates and manage third-party agencies.

Your role is essential for ensuring compliance, performance optimization, and continuous improvement in customer interactions. Key Responsibilities:

- Lead and develop a team of Operations Associates
- Craft strategic initiatives for agency partnerships
- Identify technology improvements to boost efficiency
- Analyze data to inform operational strategies
- Manage vendor relationships to meet performance goals

Requirements:

- 10+ years experience in business strategy and operations
- 5+ years managing outsourced suppliers
- Direct responsibility for overseeing team performance
- Experience in budgeting and financial forecasting
- Strong communication skills with executive-level presentations

Shape the future of customer service with innovative strategies at Capital One Canada.

📌 Leading Customer Resiliency Operations Manager (Toronto)
🏢 Capital One
📍 Toronto