Become a key player at Lifemark Health Group as a Remote Bilingual IT Helpdesk Agent Tier 1. Deliver exceptional support to a national audience in a full-time capacity. In this role, you will be at the forefront of IT operations, managing ticket requests and providing Level I support.

Your bilingual skills will enable smooth interactions while troubleshooting technical issues and ensuring that users receive timely solutions. You'll demonstrate professionalism and patience as you cater to a diverse user base across Canada. Key Responsibilities:

- Manage ticket flow and offer Level I support
- Communicate effectively with users and teams
- Provide explicit solutions to technical inquiries
- Escalate unresolved issues to higher support tiers
- Recommend IT equipment purchases and approvals

Requirements:

- Must be fluently bilingual in French and English
- Strong communication and time management skills
- Experience with MS Office and Active Directory
- Previous call center or IT support experience
- Ability to work independently and within a team

Utilize your bilingual expertise to support Lifemark's mission in this vital role.

📌 Lifemark Remote Bilingual IT Helpdesk Agent (Toronto)
🏢 Lifemark Health Group
📍 Toronto