Salary Range: $85,000 – $100,000 Strive offers a flexible work environment including a hybrid working arrangement. Strive is an award winning Canadian residential mortgage lender obsessed with employee and customer satisfaction.

We offer industry leading products and services to Canadian mortgage brokers and their clients with a focus on relationship building. Our company is committed to building a team-focused organization with bold goals and objectives to grow and reward staff excellence. THE ROLE We are seeking a Manager, Collections and Default Operations with deep expertise in sub-prime and alternative lending to manage delinquent mortgage accounts across the collections and default lifecycle. This role is responsible for early, mid and late-stage delinquencies, borrower engagement, workout arrangements, and legal recovery portfolio risk mitigation. The ideal candidate brings strong knowledge of mortgage enforcement, borrower management, risk mitigation, and default administration. YOUR CONTRIBUTIONS Team Leadership &

• Performance Management Lead, coach, and develop the collections and default operations team to achieve performance and service level targets Conduct performance reviews, training, and ongoing coaching Build a high-performance, accountable, and customer-focused culture Collections Strategy &

• Execution Oversee end-to-end collections across all stages of delinquency Ensure consistent borrower outreach across communication channels Default Management &

• Legal Recovery Oversee all default-stage accounts, including 90+ day delinquencies and impaired loans Manage files through legal recovery processes (power of sale, foreclosure, enforcement actions where applicable) Act as key decisionmaker on escalation strategies, including referrals to legal or third-party recovery partners Liaise with external legal counsel, trustees, and recovery agencies Monitor timelines, costs,



and recovery outcomes associated with legal actions Ensure compliance with regulatory requirements and internal risk frameworks Operational Oversight &

• Process Improvement Manage daily workflows and prioritization across collections and default pipelines Identify inefficiencies and implement process improvements Develop policies, procedures, and playbooks Support system enhancements and automation initiatives Risk Management &

• Compliance Act as senior escalation points for complex borrower cases Partner with Credit, Servicing, Legal, and Operations teams Provide insights and recommendations to senior leadership Support communication with external stakeholders Escalations &

• Stakeholder Management Act as senior escalation points for complex borrower cases Partner with Credit, Servicing, Legal, and Operations teams Provide insights and recommendations to senior leadership Support communication with external stakeholders Track and report on collections and default performance metrics Analyze delinquency trends and recovery performance Use data to refine strategies and improve outcomes Confidentiality and Regulatory Maintain employee, customer and partner confidentiality as described by Strive’s Employee Code of Conduct. 5+ years of experience in collections and default management ~ Strong knowledge of collections, default management, and recovery strategies ~ Familiarity with legal recovery processes (power of sale, foreclosure, enforcement) ~ Understanding of regulatory and compliance requirements within lending ~ Analytical mindset with ability to interpret data and drive decisions Ability to exercise sound judgment, balance customer sensitivity with business objectives,



and make appropriate escalation decisions. ~ Excellent verbal and written communication skills, with the ability to manage difficult conversations professionally and effectively. ~ Robust organizational skills and high attention to detail, including the ability to manage multiple files and deadlines simultaneously. ~ Proficiency with mortgage servicing platforms, collections systems, Microsoft Office, and reporting tools. ~ Post-secondary education in business, finance, law, or a related field is an asset. Mortgage collections Default management Legal referral coordination Risk assessment and loss mitigation Documentation and file management Regulatory compliance Experience working within a federally or provincially regulated mortgage lending environment. Knowledge of consumer protection, privacy, and collections-related regulatory requirements in Canada. Familiarity with legal recovery documentation, demand processes, and borrower redemption timelines. Ability to work independently while collaborating effectively with legal counsel, vendors, and internal teams. Bilingualism in English and French is an asset.

Employment Type

Full time with hours of operation being 8:30 a.m. to 5:00 pm EST (currently remote and in-person hybrid working environment). At Strive, our entire team exhibits excellent collaboration, clear communication, and takes a hands‑on approach of support and respect at every level of the organization. To learn more about Strive, please visit our website or LinkedIn.

DIVERSITY, INCLUSION & ACCESSIBILITY Strive is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier‑free work environment for all employees and candidates. We encourage all qualified candidates to apply and if accommodation is required during any stage of the recruitment process, please contact any member of the Management team. Audit, Compliance, Credit, Funding Operations, Risk Management #

📌 Manager, Collections and Default Operations (Toronto)
🏢 Strivecapital
📍 Toronto