- Lead a team of Account Managers in structuring credit and managing operations
- Provide guidance, leadership, coaching, and development to achieve business and skilled objectives
- Manage a book of business in alignment with credit and operational risk policies
- Drive unit growth through pipeline management and sales coaching
- Deliver a superior customer experience and profitable business growth
- Resolve customer operational and credit issues
- Develop creative and competitive solutions for customers
- Set and monitor service, control, and performance standards
- Develop relationships with internal and external partners and centres of influence
- Identify referral opportunities to internal bank partners
- Contribute to business plans, growth strategies, goal setting, and unit coaching
- Meet or exceed business targets and maximize relationship profitability
- Coach team members in assessing credit requests and structuring credit
- Ensure product referrals, regulatory compliance, training, and risk management
- Build and retain an engaged, diverse, and high-performing team
- Recruit, develop, and retain talent and foster colleague growth
- Lead teams through change and support innovation
- Develop strategic priorities and annual or long-term plans
- Conduct quarterly check-ins and manage employees according to HR policies
- Oversee credit management and sales for moderate to highly complex commercial accounts
- Act as a strategic partner on portfolio management, unit profitability, and operational efficiencies
- Develop and implement innovative sales and account-management approaches
- Report generally to the Unit Leader

Requirements





- Undergraduate/Graduate degree and/or 10+ years of relevant experience
- Experience in commercial banking, credit management, sales, and account management
- Experience overseeing and coaching Commercial Account Managers
- Knowledge of real estate development and construction financing
- Ability to structure credit and assess credit requests
- Knowledge of regulatory and compliance guidelines, policies, and procedures
- Ability to manage operational and regulatory risk
- Knowledge of market conditions, industry issues, customers, and broader economic factors
- Ability to manage complex commercial accounts and portfolio profitability
- Ability to develop sales strategies, negotiate terms, and manage business relationships
- Ability to work within applicable Bank and Industry Codes of Conduct
- Ability to lead, recruit, coach, and develop diverse teams

Core Competencies

Demonstrates expertise in credit management, sales strategies, and operational risk management while leading and developing high-performing teams in a commercial banking environment.

Highest-signal resume keywords

- Credit Management
- Sales Coaching
- Regulatory Compliance
- Team Leadership
- Commercial Banking

ATS Optimization Keywords

Hard Skills

- Credit Structuring
- Portfolio Management
- Sales Strategy Development
- Operational Risk Management
- Negotiation

Soft Skills

- Coaching
- Relationship Building
- Problem Solving
- Change Management
- Talent Development

Certifications & Qualifications

- Undergraduate Degree
- Graduate Degree

Industry Keywords

- Commercial Banking
- Credit Management
- Real Estate Development
- Construction Financing
- Market Conditions

📌 Manager, Commercial Services - National Real Estate Group (Vancouver)
🏢 Jobtailor
📍 Vancouver