Drive digital engagement strategies for small businesses as Manager, Customer Engagement & Digital Strategy at Scotiabank in Toronto, Ontario. This role emphasizes enhancing the customer experience through effective digital channels. Supporting the Senior Manager, this key role influences digital initiatives focused on customer acquisition, retention, and system enhancements.

You will collaborate with various stakeholders to implement effective strategies, while nurturing vendor relationships to deliver impactful programs. Your ability to monitor KPIs will be critical in achieving the business objectives. Key Responsibilities:

- Strategically recommend acquisition and retention tactics
- Collaborate with stakeholders to refine digital customer journeys




- Manage reporting to inform tactics and measure performance
- Enhance onboarding processes across small business segments
- Provide insights for continuous improvement in digital initiatives Requirements:
- 5+ years of experience in digital financial services
- Robust understanding of digital functionalities and trends
- Proven stakeholder management and negotiation skills
- Familiarity with regulatory frameworks and vendor relationships
- Bachelor’s degree in business, marketing, or related field Shape the future of customer engagement in digital banking at Scotiabank.

📌 Manager, Customer Engagement & Digital Strategy (Toronto)
🏢 Scotiabank
📍 Toronto