Drive impactful customer relations as the Manager of Customer Experience at TD in Saint-Léonard, Quebec. Leverage your expertise in customer service and leadership to advance team performance. As a Customer Experience Manager at TD Canada Trust, you'll lead a team focused on creating exceptional customer connections.

This role demands a strong foundation in operational functions and compliance while maintaining a positive atmosphere for both clients and staff. Your dynamic leadership will help the team tackle challenges and improve service quality. Key Responsibilities:

- Coach the team on delivering legendary customer service
- Monitor compliance and employee scheduling
- Partner with internal teams to optimize customer solutions




- Resolve customer complaints following established guidelines
- Manage branch administrative tasks effectively

Requirements:

- Degree or 3+ years of relevant experience in banking
- Strong knowledge of operational processes and services
- Proficient in MS Office and other software
- Excellent planning, organizational, and communication skills
- Agile leadership skills to effectively manage the team

Join TD Canada Trust in striving for excellence in customer experience management and team leadership.

📌 Manager of Customer Experience in Quebec (Montreal)
🏢 TD
📍 Montreal