Drive customer service excellence at the City of Thunder Bay as a Manager. Lead transformative initiatives and enhance community engagement through effective service delivery. In this pivotal role, you will shape the City’s customer service strategy and empower your team to deliver outstanding results.

Your background in public service, combined with experience in managing service technologies, will guide your team toward achieving organizational goals. You’ll be instrumental in ensuring services are user-focused and aligned with best practices. Key Responsibilities:

- Guide strategic recommendations to senior leadership
- Identify and implement service technologies effectively
- Oversee the integrated customer service processes
- Monitor accessibility and equity across initiatives
- Develop and report on customer service performance metrics

Requirements:

- Diploma in public administration or related field and 7 years of experience
- Successful track record in service delivery and transformation
- Expertise in managing organizational change
- Solid leadership skills in team development
- Knowledge of inclusive practices in customer service delivery

Lead and transform the customer experience for Thunder Bay's residents.

📌 Manager of Customer Service Operations (Ontario)
🏢 Northwest Employment Works
📍 Ontario