Join Metrolinx as a Manager of Customer Communications, where you will elevate customer experience through effective communication strategies. This role emphasizes real-time information and operational excellence. In the position of NOC Customer Communications Manager, you will be responsible for leading communications across all brands of Metrolinx.

You will employ a metrics-driven approach to ensure alignment with high standards of service delivery. Managing a team in a 24/7 environment, you will facilitate timely communications that enhance customer loyalty and satisfaction. Key Responsibilities:

- Oversee daily operations of customer communication channels
- Implement governance for effective content and bilingual messaging




- Manage accurate service status dissemination 24/7
- Develop and execute customer communication strategies
- Initiate projects to enhance service delivery standards

Requirements:

- Degree in business, communication, or related area
- Demonstrated experience in customer communications
- Solid people management skills in transit environments
- Knowledge of communications planning and HR legislation
- Proficient in project management and MS Office tools

Showcase your leadership in customer communication to help Metrolinx enhance community connectivity.

📌 Manager of Customer Communications at Metrolinx (Oakville)
🏢 Metrolinx
📍 Oakville