Join Ingram Micro as a Senior Manager in Technical Engineering, based in Mississauga, Ontario, with a hybrid work model. Lead support strategies within the Microsoft ecosystem.
This leadership position requires a proactive individual who will manage the Microsoft support partnership from contract creation to performance assessment. You will oversee a global team and implement effective escalation and governance frameworks. Solid experience in managing technical support within the Microsoft landscape is crucial to excel in this role.
Key Responsibilities:
• Directly manage Microsoft support contracts and obligations
• Define key SLAs and performance success metrics
• Create and manage escalation paths and accountability processes
• Build and nurture a high-performing support team
• Drive collaboration with various internal stakeholders
Requirements:
• Degree in Information Technology or related disciplines
• 8-10 years of experience in vendor and support management
• At least 5 years in a leadership capacity
• Extensive knowledge of Microsoft partnership operations
• Proficiency in managing escalations under pressure
Shape the future of technology support at Ingram Micro in Mississauga with your leadership.
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