Transform servicing experiences at Affirm in the Operations Enablement Leader role. Focused on scalability, customer satisfaction, and compliance, this position thrives in a remote-first setting.

In this pivotal role, you will leverage your program management expertise to drive initiatives that align with Affirm’s strategic goals. With over 5 years of experience, you will focus on planning, documentation, and change management, ensuring that your team's endeavors lead to measurable outcomes. Your leadership will empower cross-functional collaboration and operational improvements throughout the organization.

Key Responsibilities:
• Lead complex, strategic initiatives aligned with servicing goals
• Develop execution plans and track program performance
• Champion Lean Six Sigma practices to enhance compliance




• Collaborate in designing instructional resources for diverse agents
• Analyze metrics to drive continuous operational improvements

Requirements:
• 5+ years in program management or operations
• Successful track record of influencing measurable outcomes
• Expertise in project management and change methodologies
• Experience in knowledge management systems
• Ability to communicate effectively across teams

Utilize your leadership skills to drive operational scalability and quality at Affirm, fostering impactful changes in the fintech space.
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📌 Operations Enablement Leader Role - Affirm (Alberta)
🏢 Affirm
📍 Alberta