Lead a high-performing technician team at TELUS, focusing on revenue growth and exceptional customer experiences. Drive service excellence while empowering your team to create lasting customer relationships. In this Manager role, you will oversee a technician team of 15-20, balancing operational delivery with sales leadership.

Utilize your proven management skills to coach, mentor, and develop your team while driving accountability and exceeding sales targets. You'll also engage with local community stakeholders to strengthen TELUS' presence in Calgary, ensuring a community-first focus in all initiatives. Key Responsibilities:

- Lead and develop the technician team through coaching and mentoring
- Drive revenue by motivating the team to exceed sales targets




- Manage day-to-day field operations and customer relationships
- Monitor team productivity and report on field-level insights
- Build relationships with community stakeholders for brand presence

Requirements:

- 5+ years in telecommunications or field service operations
- Proven leadership in managing technical teams
- Robust problem-solving and decision-making skills
- Advanced communication and organizational abilities
- Proficiency in English for effective interactions

Elevate customer experiences and community impact as the Service Excellence Manager with TELUS.

📌 Manager of Service Excellence at TELUS (Calgary)
🏢 Telus
📍 Calgary