Join Manulife as an Insurance Inforce Case Coordinator and enhance distributor relationships while providing top-notch service. This hybrid role emphasizes customer focus and operational excellence. As part of the Case Coordination team, you will support MGAs and Advisors in managing insurance inquiries.

Your empathetic and organized nature will shine as you bridge internal teams to streamline processes and resolve inquiries. Collaborate with colleagues to deliver impactful service between 8:00 am-6:00 pm EST. Key Responsibilities:

- Acknowledge Inforce inquiries via dedicated communication channels
- Prioritize and expedite distributor inquiries for optimal service
- Build lasting relationships that simplify business interactions
- Promote Manulife’s digital tools to distributors
- Maintain high-performance standards with professionalism

Requirements:

- Typically 2+ years of customer service experience
- Relevant post-secondary education preferred
- Sound understanding of Insurance products
- Outstanding communication and collaboration skills
- Robust problem-solving and time management capabilities

Leverage your skills in relationship management and service excellence with Manulife.

📌 Manulife Insurance Case Coordinator (Ontario)
🏢 Manulife
📍 Ontario