Advance your career as a Client Success Manager at MNP, where you'll shape client relationships and ensure successful service delivery. This role blends strategic account management with client advocacy to enhance satisfaction.
As part of MNP's Managed Services Practice, you'll be instrumental in nurturing client relationships and overseeing service outcomes. Your responsibilities include monitoring service quality, proactively identifying areas for improvement, and advocating for client needs within the organization. Regular performance reviews will help you closely align MNP’s services with client business strategies.
Key Responsibilities:
• Act as the primary liaison for assigned clients, ensuring smooth communication
• Conduct regular performance reviews and business assessments
• Oversee service delivery to meet performance standards
• Identify opportunities for service enhancements
• Coordinate internal resources to support client requirements
Requirements:
• 5+ years in Account Management or similar roles
• Experience with IT service delivery or Managed Services
• Robust communication and presentation skills
• Comprehensive understanding of IT service management frameworks
• Proven organizational and multitasking abilities
Lead client success and service excellence at MNP with your dedication and strategic insight.
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📌 Client Success Manager at MNP (Alberta)
🏢 MNP
📍 Alberta