We are looking for a highly motivated, detail-oriented Medical Aesthetics Receptionist who is passionate about skincare, beauty, wellness, and providing an exceptional patient experience.

As the first point of contact for our clinic, you will play an important role in creating a welcoming, professional, and elevated experience for every patient. We are looking for someone who takes pride in their work, is eager to learn, and genuinely enjoys helping people feel confident in their skin.

Who You Are

Do you strive to excel and grow in everything you do?

Do you take pride in providing positive, personalized customer service?

Are you knowledgeable and curious about the latest skincare, beauty, and aesthetic innovations—and excited to share that knowledge with patients, friends, and family?

If you are organized, personable, proactive, and thrive in a fast-paced environment, we would love to hear from you.

Key Responsibilities

- Provide a warm, professional, and personalized experience for every patient from arrival through checkout
- Manage a high volume of incoming phone calls, texts, emails, and other patient inquiries in a timely and professional manner
- Schedule, reschedule, and confirm patient appointments
- Process payments and assist with daily administrative and reception duties
- Maintain accurate patient information and clinic records
- Assist with general clinic organization, cleanliness, and upkeep
- Educate patients on clinic services, skincare, products, and treatment options within the scope of the role




- Support patient retention by encouraging appropriate follow-up appointments and helping patients stay on track with their treatment plans
- Work closely with physicians, nurses, medical aestheticians, and other team members to ensure a seamless patient experience
- Stay current on skincare, beauty, wellness, and medical aesthetics trends and innovations
- Consistently create and contribute to our social media content, including educational and engaging content that reflects our brand
- Support clinic promotions, events, marketing initiatives, and other projects as required
- Maintain a high level of professionalism, confidentiality, organization, and attention to detail at all times

Qualifications & Skills

- Excellent verbal and written communication skills
- Exceptional customer service skills and a genuine desire to exceed patient expectations
- Ability to multi-task, prioritize, and remain organized in a busy workplace
- Comfortable managing a high volume of phone calls, messages, and patient inquiries
- Strong administrative and organizational skills
- Previous experience in medical aesthetics, skincare, cosmetics, makeup, beauty, or a related industry is preferred
- Experience working with medical booking software/EMR is an asset




- Strong computer skills and the ability to learn new systems quickly
- A genuine desire to learn, grow, and continually advance your knowledge and skillset
- Ability to work independently, take initiative, and identify what needs to be done without always being asked
- Ability to work collaboratively and contribute positively as part of a team
- Strong attention to detail and follow-through
- Professional, polished, reliable, and personable
- Comfortable appearing in and contributing to social media content
- Passionate about skincare, beauty, wellness, and the medical aesthetics industry

What We’re Looking For We are looking for someone who wants to grow with our clinic, not simply fill a reception position. The ideal candidate is proactive, enthusiastic, eager to learn, and takes ownership of their role.

You understand that exceptional patient care is about more than answering the phone—it is about creating an experience that makes patients feel welcomed, cared for, informed, and confident in choosing our clinic.

If you are passionate about the beauty and aesthetics industry, enjoy working with people, and are motivated to continually improve and grow, we would love to meet you.

Pay: $18.00-$23.00 per hour

Expected hours: 34.0 – 38.0 per week

Benefits

- Company events
- On-site parking

Application question(s):
- Have you ever used the medical record called Jane app?

Experience:
- Front desk: 1 year (required)

Work Location: In person

📌 Medical Receptionist/Front Desk (Red Deer)
🏢 Horizon Vein and Cosmetic Centre
📍 Red Deer