Mandate Reporting to the Senior Manager, Commuter & Administrative Services, the Manager, Commuter Services, is responsible for managing the delivery of front office services, including sales of parking products, employee bus passes, citation resolution, lost and found, lockers, special event parking and motor pool. The MCS is responsible for the delivery and enforcement of the University’s Traffic and Parking Regulations though front office services including an advisory relationship with Parking Compliance Officers and Security Officers regarding parking enforcement.
Objectives Responsible for the day-to-day financial administration of the department
Oversees employees in the delivery of services and processes that are often sensitive or emotional
Provides staff with effective support for inquiries received from clients in person, email or over the phone
Responsible for escalated issues and the citation appeal process
As needed, participates in an on-call capacity due to the 24/7/365 nature of the operation. This may include being reachable by telephone or in some instances, attending campus to resolve an issue.
Education Post-secondary degree in a related field and 3 years’ experience or a combination of education and experience. This experience must include:
Financial administration, including working knowledge of budget procedures, financial reconciliation
Office administration, including development and implementation of procedures




Supervision of staff
Knowledge, Skills, And Abilities Include Excellent analytical, critical thinking and problem-solving skills
Superior communication skills
Ability to build and maintain productive working relationships with all partners
Ability to work independently and collaboratively in a team environment
Proven track record achieving project goals on time and producing deliverables of a high quality
Ability to work effectively with a diverse population and with all levels of university personnel
Demonstrated administrative and organizational skills
Demonstrated leadership, supervisory skills and the ability to inspire a team
Ability to interpret and apply Collective Agreement clauses applying to supervised staff
Accuracy and strong attention to detail
Flexibility to adapt to changing priorities while meeting strict deadlines
Ability to exercise tact, diplomacy and sound judgment
Able to make decisions independently based on experience
Work experience gained in a post-secondary workplace is considered an asset
Experience in parking operations or administration is considered an asset
Must have the ability to maintain a Security Officer level security clearance
Must have the ability to obtain a Vulnerable Sector Criminal Record Check
An equivalent combination of education and experience may be considered.

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📌 Manager, Commuter Services (British Columbia)
🏢 University of Victoria
📍 British Columbia