Position Summary The Menu Clerk supports inpatient Nutrition & Food Services by assisting with menu selection, diet order entry, and related production and billing activities to ensure patients receive safe, accurate, and timely meal service. This role works closely with inpatient units, Dietitians, Speech-Language Pathologists (SLP), and Food Services team members to maintain accurate diet information within the Computrition system, identify nutrition-related concerns, and support service quality and patient satisfaction.

The Menu

Clerk contributes to effective food service operations through strong attention to detail, communication, and adherence to established nutrition and safety standards.

Key Responsibilities

- Receives, reviews and enters patient meal selection, food preferences, and diet changes from Power Orders into the Computrition System in a timely and accurate manner.
- Processes customized diet orders in Computrition based on guidance from SLPs and Dietitians, and physicians, including but not limited to, Consistent Carbohydrate Diet counts, strict low sodium and fluid restricted diets, food intake records, calorie counts, and supplements.
- Communicates with the inpatient units, SLPs, and Dietitians regarding diet order entry, patient food needs, and service quality concerns.
- Communicates with the Nutrition & Food Service Supervisor and/or Manager regarding order entry system issues, food or service quality concerns, and patient satisfaction matters.
- Assists the Diet Technician with patient related nutrition concerns as required.
- Identifies and alerts Dietitians, SLPs, and nursing team members to potential nutrition risks and suggests appropriate food substitutions or the corrective course of action when required.
- Documents all nutrition related information in the Computrition system, ensuring patient diet patient diet profiles and food records are accurate and up to date.
- Receives and responds to requests from inpatient units for meal trays, additional food items and supplies.
- Works on the patient meal assembly line as required.
- Answers telephone inquiries related to catering orders, Meals Made Easy orders, credit information, and general Food Services requests.
- Prints meal tickets, production sheets and nourishment labels; and maintains statistical records related to patient meal service; and assists with basic troubleshooting of system issues.
- Assists with supply management, including addressing supply issues, preparing billing, recording and tallying invoices, preparing reports, and photocopying as required.
- Provides cashier coverage when required.
- Performs other duties as may be assigned by Nutrition & Food Services Supervisor, and/or direct manager.

Qualifications

Education





- Ontario Secondary School Diploma or equivalent is required.
- Certification in Food Safety Handling course is required.
- Certification as a Diet Technician or Food Services Worker an asset.

Experience

- Minimum one (1) year experience with therapeutic diets required.
- Minimum one (1) year clerical experience preferred.

Skills and Traits

- Must be able to meet the physical and emotional responsibilities of the role, including standing and walking for extended periods, frequent and repetitive pushing, pulling, bending, and lifting up to 50 pounds, as well as safely operating equipment.
- Ability to meet the physical demands of the position, as outlined in the Physical Demands Analysis (PDA).
- Demonstrates proficiency in written and verbal communication, with strong interpersonal and organizational skills.
- Provides excellent customer service and contributes positively to teamwork and collaborative working relationships.
- Effectively prioritizes workload, adapts to changing priorities, and remains composed in fast-paced or stressful environments.
- Works independently with sound judgment, while remaining flexible to meet departmental and organizational needs.
- Demonstrates understanding of, and commitment to, equity, diversity, inclusion, and psychological safety.
- Upholds professionalism, ethical conduct, confidentiality, and respectful interactions.
- Models behaviour aligned with OSMH’s mission, vision, and values.
- Uses required technology and digital tools effectively and demonstrates a willingness to learn new systems.
- Contributes to a culture of safety and continuous improvement by identifying risks, following protected work practices, and supporting quality initiatives.
- Demonstrates a commitment to ongoing professional and personal development through continuous learning and reflective practice.

Other Demonstrates a commitment to ongoing professional and personal development through participation in continuing education and self-directed learning opportunities

Our Employees Enjoy

- a professional practice environment
- a collaborative atmosphere with emphasis on teamwork
- wellness initiatives
- continuing education grants

- employee recognition and assistance programs
- a competitive salary and benefits package
- equal opportunities for growth and development

Employment Equity





OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.

Accommodation in the Workplace

Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position.

Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.

Health & Safety Responsibilities

OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.

All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.

Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.

As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.

Artificial Intelligence (AI) Use in Hiring at OSMH:

Orillia Soldiers’ Memorial Hospital’s (OSMH) may utilize automated screening tools (i.e. questionnaires) to highlight candidates' qualifications; however, OSMH does not involve the use of artificial intelligence (AI) to screen, assess or select applicants. We recommend applying directly through our website as all applications are reviewed by our recruitment team.

Closing Statement

OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital.

As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new employees will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment.

If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.

📌 Menu Clerk - Nutrition and Food Services (Orillia)
🏢 Orillia Soldiers' Memorial Hospital
📍 Orillia