Take the lead in operational excellence as Canada Life's Director, Business Delivery. Ensure exceptional customer and advisor experiences across Canada with your expertise in process management and knowledge governance.

This leadership role directs a national team, reporting to the Vice-President of Shared Services. You will oversee business process management, operational change enablement, and continuous improvement across various business sectors, including Insurance and Financial Operations. Your task is pivotal in driving a unified vision for process excellence while fostering automation and AI integration.

Key Responsibilities:
• Lead a geographically dispersed team in process management
• Establish governance for operational effectiveness




• Partner with teams to assess operational readiness
• Translate initiatives into sustainable processes
• Advance end-to-end management through simplification

Requirements:
• Leadership experience in process management
• Solid understanding of financial operations
• Experience in implementing automation technologies
• Knowledge of Lean and Six Sigma
• Excellent communication and relationship-building skills

Enhance operational capacity and improve service delivery while building high-performing teams at Canada Life.
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📌 Director Business Delivery at Canada Life (Ontario)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Ontario