Lead the Microsoft support team as a Senior Manager in Technical Engineering at Ingram Micro. This hybrid role focuses on enhancing strategic vendor relationships through effective contract and SLA management.
As a key figure in Ingram Micro’s Mississauga office, you will oversee the end-to-end account management for the Microsoft support partnership. Your role will require deep knowledge of Unified Support agreements and managing high-impact escalations. You’ll ensure that the team adheres to strict governance standards and performance metrics, ultimately driving success through a disciplined process. This position is ideal for an experienced leader passionate about technology and vendor partnerships.
Key Responsibilities:
• Manage Microsoft support contract, entitlements, and renewals
• Define SLAs and hold vendors accountable
• Construct effective escalation routes and governance structure
• Drive critical case resolutions with a visible leadership approach
• Develop a high-performing global technical support team
Requirements:
• Proven experience in the Microsoft partner ecosystem
• Robust capabilities in strategic relationship management
• Excellent communication and leadership skills
• Understanding of metrics and performance reporting
• Experience with automation in support processes
Bring your leadership strength to Ingram Micro and help shape the future of technical engineering support.
#J-18808-Ljbffr