Enhance donor journeys with Canadian Blood Services as a Manager in Donor Experience Strategy located in Ottawa or Toronto. This hybrid role emphasizes strategic leadership and service design.

As a Temporary full time Manager in the Insight and Donor Experience team, you will translate complex insights into practical strategies that elevate donor satisfaction and retention. With a focus on collaboration and data-driven decision-making, your expertise in human-centered design will help shape improvements across channels, enhancing donation frequency.

Key Responsibilities:



• Map donor journeys to identify key enhancement opportunities • Develop organization-wide donor experience strategies • Lead cross-functional collaboration for consistent donor experiences • Translate donor insights into practical initiatives • Guide performance indicators and executive reporting

Requirements: • University degree in Business, Marketing, or related fields • Minimum 5 years in customer experience strategy • Solid knowledge of human-centered design and service design • Proficiency with design and project tools • Leadership experience in cross-functional teams

Drive impactful changes in donor experiences with your strategic insights and cooperative leadership. #J-18808-Ljbffr

📌 Manager, Donor Experience Strategy Ottawa Montreal
🏢 Canadian Blood Services
📍 Montreal