Launch your career in technology as a Tier 1 Technical Analyst at Cadence Solutions in Edmonton, AB. This position offers full-time opportunities to provide excellent client support for Microsoft 365 and SharePoint environments.

As a part of the Managed Services team at Cadence, you will be the client's first point of contact for technical support. Ideal for those early in their careers, this role offers a chance to develop expertise in troubleshooting and Microsoft technologies. You will work closely with more experienced analysts, enhancing your skills while directly impacting client satisfaction.

Key Responsibilities: • Act as the first line of support for client inquiries. • Assess and respond to incoming support tickets appropriately. • Support Microsoft applications like Teams, OneDrive, and SharePoint.



• Assist with configuration and testing of client solutions. • Document solutions and contribute to internal knowledge bases.

Requirements: • Degree or diploma in a relevant discipline or equivalent experience. • Interest in client-facing technical roles. • Solid problem-solving and analytical skills. • Good organizational abilities and communication skills. • Experience with Microsoft environments is beneficial.

Embark on a rewarding journey in tech support by contributing to Cadence Solutions' mission of effective client service. #J-18808-Ljbffr

📌 Entry-Level Technical Support Analyst (Winnipeg)
🏢 Cadence Solutions
📍 Winnipeg