Portfolio Governance & Transformation Analyst – Contact Centers (Quebec City)

Portfolio Governance & Transformation Analyst – Contact Centers (Quebec City)

16 Sep
|
Air Canada
|
Quebec City

16 Sep

Air Canada

Quebec City

Air Canada is seeking an experienced CSPM Portfolio Analyst to drive end-to-end governance for Contact Centres & Customer Recovery initiatives. You will own the portfolio roadmap, establish KPIs, and ensure readiness before rollout, while providing executive-level updates for leadership.
You will manage intake, artifacts, and governance templates, partnering with CSPM Managers to deliver structured, data-driven insights and improve agent and customer experiences across global operations.

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📌 Portfolio Governance & Transformation Analyst – Contact Centers (Quebec City)
🏢 Air Canada
📍 Quebec City

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