Transform claims management as a Team Leader at Southern Cross Health Insurance, shaping a healthier Aotearoa New Zealand. Lead your team to deliver exceptional service outcomes.

This unique 12-month secondment offers a chance to guide a dynamic team of up to 12 consultants in the Claims Approvals division. Your responsibilities will include driving team development and performance while managing complex member inquiries. Enhancing operational efficiency will be paramount in your role.

Key Responsibilities:
• Coach and develop your team to achieve operational KPIs
• Effectively resolve escalated customer inquiries and complaints
• Identify performance improvement opportunities through quality reviews




• Ensure processes comply with policy and risk frameworks
• Support business change initiatives within Member Services

Requirements:
• Proven track record in leadership within customer-facing environments
• Strong skills in coaching and building high-performing teams
• Ability to manage complexity in customer service delivery
• Familiarity with policies and compliance frameworks
• Solid communication and stakeholder management skills

Lead positive change and ensure exceptional service outcomes at Southern Cross.
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📌 Southern Cross Health Claims Leader (Ontario)
🏢 Southern Cross Health Insurance
📍 Ontario